Terms & Conditions
It is safe to shop at Hayes and Associates and any web site that utilizes SSL (Secure Socket Layer) technology. SSL is the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Similar encryption will be used to transfer the details to the merchant specified below or directly to the bank. It is actually safer than handing over your credit card to a shop assistant in a department store. Also your credit card will only be charged the same day as your order is shipped. Also, absolutely no credit card information is stored on computer or otherwise. Once the transaction has been completed and the goods shipped, the information will be destroyed.
Warranties, exchanges and refunds
Sales of all new firearms are covered by a one year factory warranty. We also carry a comprehensive range of spare parts and all sales are backed up by our superior after sales service. Faulty goods still under warranty will be repaired free of charge and we carry a very comprehensive range of spare parts and all sales are backed up by superior after sales service. No used goods can be returned for credit.
All we ask is that you please, as a courtesy to us, e-mail first to let us know what the problem is. If any damage is caused by postage we will take responsibility, but again, please inform us immediately so we can take appropriate action.
Unfortunately we cannot offer the above guarantees if the item has been altered, abused or worn.
WE RESERVE THE RIGHT TO CHANGE THESE CONDITIONS AT ANY TIME
All items that are not in stock or not listed in the web site, but are available in the catalogues, can be obtained on indent at the best possible prices. For all indent orders we require a non-refundable 50% deposit with the order.
We also sell firearms "on behalf" at a 15% commission fee.
Payment can be by credit card (MasterCard, Visa and American Express) cash or cheque. Monthly deductions via credit cards can also be arranged. We also operate other time payment and lay-by schemes. Just e-mail us for more information.
Here at Hayes and associates we take the issue of privacy seriously. We will not give, sell, swap or exchange your personal details to anyone, for any reason, full stop. Also your e-mail address will not be used for sending you spam, unsolicited e-mails, advertising or any other gratuitous junk e-mail (in accordance with the Privacy Act 1993). We hate junk mail as much as you do.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
We collect information about you for 3 reasons: firstly, to process any online enquiries or orders, secondly to provide news if you are a subscriber and thirdly to provide you with the best possible service.
By adding your name and/or email address to the newsletter subscription form you may receive occasional mail shots regarding our services that may be of interest to you. We will give you the chance to refuse any marketing email from us.
The type of information we will collect about you includes:
- your name
- phone number
- email address
- order details
- delivery address
Creditcards & Payments
We do not directly collect any information regarding your payment other than the price; all payments are handled externally from this website via "DPS", using a service called Payment Express.
All security pertaining to the payment is handled by their secure servers. This ensures that no sensitive or additional personal data is sent to us and that the payment process is fully PCI DSS compliant. Find out more about DPS here.
We will never collect additional information about you without informing you of this beforehand.
The data we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information that we hold will be held securely in accordance with our internal security policy and the law.
We will not share your information with any 3rd party. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening, although this may prevent functionality from being available to you. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.